FAQs

🧁 1. What is The Royal Melt?

The Royal Melt is a premium Indian sweet brand that combines royal tradition with modern craftsmanship.
Our signature sweet — Egg Mesub — is handcrafted using ghee, sugar, and egg, following authentic recipes that deliver a rich, melt-in-mouth experience.

📦 2. How fresh are your products?

All our sweets are made fresh to order. We don’t keep ready stock — every box is prepared after you place an order, ensuring maximum freshness and authentic flavor.

🚚 3. Do you deliver across India?

Yes! We ship our products pan-India through trusted courier partners like DTDC, Bluedart, and Delhivery.
You can track your order easily via the tracking link shared after dispatch.

🧊 4. How should I store Egg Mesub?

Keep the sweets in a cool, dry place and away from sunlight.
Unopened, vacuum-sealed packs stay fresh for 12–15 days,
opened and refrigeration can stay longer upto 20-25 days.

💰 5. What are the payment options available?

We accept all major UPI, Credit/Debit Cards, Net Banking, and Wallet payments.
Cash on Delivery (COD) may be available in select pin codes.

🕐 6. How long does delivery take?

Metro Cities: 2–3 business days

Tier 2 & 3 Cities: 3–5 business days

You’ll receive updates via WhatsApp or email once your order ships.

🔁 7. Can I cancel or modify my order?

Once your order moves into preparation or dispatch, it cannot be changed or cancelled.

💬 8. What if my product arrives damaged or incorrect?

If your product is damaged, melted, or incorrect, contact us within 24 hours of delivery with photos or an unboxing video.
We’ll arrange a replacement or refund after verification.

📩 Email: mb@theroyalmelt.com

🚫 9. Are your products gluten-free?

Yes! Egg Mesub and most of our sweets are naturally gluten-free, as they do not contain any flour or wheat-based ingredients.

🌍 10. Do you ship internationally?

Currently, we ship only within India.
However, we’re working on enabling international delivery soon for our premium customers.

🎁 11. Do you offer gift boxes or custom packaging?

NO, we dont provide custom gift boxes, corporate hampers, and festive packaging.
You can contact us directly for bulk or custom orders.

🧾 13. Is FSSAI approval available?

Yes — The Royal Melt operates under FSSAI guidelines, and all sweets are produced in hygienic, certified facilities using approved ingredients.

📞 14. How can I reach customer support?

You can contact our team via:
📩 mb@theroyalmelt.com

📞 +91-8980681668
Our support hours: Mon–Sat, 10 AM to 7 PM